Chase Terrace Technology College, Bridge Cross Road, Burntwood, Staffs WS7 2DB  

Tel: 01543 682286    |    Fax: 01543 673337    |    Email:

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Working with our parents

At Chase Terrace Technology College, we recognise that a strong home-school partnership can exert a powerful positive influence of a young person’s well-being and academic progress. For this reason, we have built our staffing structure to include a Student Support Officer (SSO) for each year group. The five SSOs work very closely with their Head of Year and team of tutors to provide strong support and challenge for each student. As they are support staff, they do not have a teaching commitment and are therefore available to communicate with parents throughout the day, when the need arises. They are also able to liaise with teaching staff and deal with more administrative issues that may need attention. In short, they operate as an easy to access ‘first contact’ for parents.

To enhance our support structures further, we also have dedicated first aid staff on duty throughout the day, who liaise directly with parents and oversee any medical care plans that are in place. There is also an attendance officer who makes early first day contact for unexplained absences to ensure that students attend well and everyone concerned understands the circumstances for any period of absence.

Parents receive termly reports about their child’s progress and these indicate their performance in relation to aspirational targets that will have been set for each course they study. They are also informed about their child’s effort and attitude to work. Annual parents’ evenings are held and there is an extra opportunity in Year 7, where tutors are available to discuss how students are settling in. However, we encourage parents to raise any issues
with us as early as possible as we want each child’s experience here to be as happy and successful as possible.
A variety of other sessions are organised for parents throughout the year on issues such as: e-safety, helping your son/daughter with revision, specific subject-related sessions (e.g. GCSE English), dyslexia awareness/support and gifted and talented consultation clinics. We also hold half-termly Parents’ Forum sessions, where the agenda is managed by the parents themselves and a broad range of policies are discussed and developed. Recent examples include: school reports, catering, gifted and talented provision and special educational needs. We also have parent representatives on the Governing Body, who provide a valuable parental perspective on the school’s provision.

There are a variety of communications that are sent home from school and these include a half-termly letter from the headteacher, with an update on recent achievements, current issues and forthcoming developments and events. The school calendar and the letters to parents are posted on the school website.
The Headteacher is pleased to report that we receive many expressions of thanks from parents who appreciate the variety of ways in which we work to support their children, especially when they have particular difficulties to overcome. Nevertheless, it is important that there is a robust system in place through which any concerns or complaints can be handled. The school’s Complaints Procedure can be found in the ‘Policies and Documents’ area of this website.